Delivery & Terms

HOW TO USE OUR STORE

All prices include a discount for purchase by the dozen. You can buy any combination of wines (straight dozens, mixed) so long as the total number of bottles is a multiple of twelve. You can click "View Cart" to see what is in your cart, where you can also remove or change the number of bottles before proceeding to the check out. During the purchase process we encourage you to open an account, so you can track the progress of your orders, and receive updates about new products or special offers. If you don't create an account at the time, the shop will remember your email and link it against the order. If you do decide to open an account later, look for the forgotten password link, and you can enter your email and then receive an email to select a password, and you will be able to see your old orders.

We can ship to any address in Australia. Unfortunately we cannot deliver to other countries.

Freight is $19/case. Alternatively you can arrange to collect your wine from either of our cellar door in Wagga. If you opt for postage, please let us know in the order comments section if it is OK for the postie to leave the wine somewhere if you are not home, otherwise you will receive a card asking you to collect it from the nearest post office.

Please note that if your order is less than 12 bottles, freight and handling will be $30.

We use Paypal to give our customers flexible payment options. Even if you don’t have a Paypal account you can still use your credit/debit card to pay without setting up an account with them. Please make sure you wait for the Paypal site to return you to the finished order page.

NOTE - THIS WEBSITE IS NOT FOR INTERNAL UNIVERSITY PURCHASES.

DELIVERY

The prices and shipping rates are based on orders in multiples of 12 bottles of wine (dozens), and freight is $19/dozen. Orders less than 12 bottles will receive a handling charge.

TERMS & CONDITIONS

These are the Terms & Conditions upon which CHARLES STURT UNIVERSITY WINERY (ABN 83 878 708 551) permits you to use this website. By using this website you agree to be bound by these Terms & Conditions, as modified by Charles Sturt University Winery from time to time.

In these Terms & Conditions “we”, “our” and “us” means CHARLES STURT UNIVERSITY WINERY of McKeown Drive, Wagga Wagga NSW 2678 and “you” and “your” means you the customer. These Terms & Conditions together with your order constitute the entire Contract between us and you for the supply of products. No other Terms & Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

By purchasing products, you make an offer to us to make the product purchase based on these Terms & Conditions.

Liquor Licensing Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Licence Number: LIQW800701589. If you are under the age of eighteen (18) years you cannot place an order with us. By accepting these Terms & Conditions you acknowledge that you are over the age of eighteen (18) years of age.

If we suffer any damages or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who placed the order(s).

DISCLAIMER

The information and the material available or accessible in this website is provided by CHARLES STURT UNIVERSITY WINERY in good faith. We have taken all reasonable care in ensuring that the information is accurate and current at the time of publication. We do not however, guarantee the accuracy, completeness or suitability for any particular purpose, of the Information.

To the extent permitted by law, CHARLES STURT UNIVERSITY WINERY (its officers, employees, agents and members) accepts no liability for any loss or damage including loss of data and/or profits, special or other indirect or consequential damage, however caused (including by negligence) which you may directly or indirectly suffer in connection with your access or use of this website or your reliance on the Information. Further, CHARLES STURT UNIVERSITY WINERY excludes any condition or warranty that would otherwise be implied into these Terms and Conditions.

By accessing or using this website you assume all risks associated with its access and/or use, including the risk:
(a) of your computer, software, system or data being damaged by any virus that might be transmitted or activated via this website or your access to it;
(b) that the Information and the content of linked websites complies with any law; and
(c) that this website will operate uninterrupted or is error free.

PURCHASING

CHARLES STURT UNIVERSITY WINERY attempts to describe all products as accurately as possible, however CHARLES STURT UNIVERSITY WINERY does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free.

PRICING & GST

All prices are in Australian dollars and are inclusive of GST unless otherwise stated.

COPYRIGHT

The Information is copyright material owned by CHARLES STURT UNIVERSITY WINERY and/or its related entities. Apart from fair dealing permitted by the Copyright Act 1968, visitors to this website are permitted to download and display any of the Information for private purposes only. For reproduction of any copyright material beyond such use, you must seek permission from CHARLES STURT UNIVERSITY WINERY. If permission is given, it will be subject to the requirement that the copyright owner’s name and interest in the relevant Information be acknowledged when that Information is reproduced, whether in whole or in part.

PRIVACY

By creating an account or ordering from us, you agree that we can retain and make use of your details. We retain these details for the purposes of fulfilling any order you may place with us, and to contact you regarding other offers that you may be interested in.

If you do not wish to receive further offers, and wish to be removed from our Wine Club, please let us know by contacting us on this page or by email to csuwinery@csu.edu.au and we will remove you as soon as possible.

LAWS

The laws of New South Wales (State) and Australia (Federal) govern these terms and all matters relating to the Information and your use of, or access to, this website.

REFUNDS & RETURNS POLICY

In the event that the CHARLES STURT UNIVERSITY WINERY makes an error, and sends you an incorrect or defective item, you may return the unopened item within 30 days of delivery for a full refund. CHARLES STURT UNIVERSITY WINERY will pay for the return shipping costs incurred as a result of the error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker than this. This time period includes the transit time for CHARLES STURT UNIVERSITY WINERY to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.